Disclaimer

URL: http://www.hotel-bordeaux-clemenceau.com

Company: SAS Hoteliere Cours Clemenceau

Share capital: €367,570

Bordeaux Trade and Companies Register (RCS) 810 930 032

SIRET: 810 930 032 00026

VAT: FR38810930032

Headquarters:

Hôtel Bordeaux Clémenceau by HappyCulture

4, cours Georges Clémenceau

33000 Bordeaux

Tel: +33 (0)5 56 52 98 98

bonjour@hotel-bordeaux-clemenceau.com

Purpose of the site: Promotion of the establishment

Publishing Director, Legal Representative: Ms. Hélène GAUTHIER

Editorial Manager: Ms. Hélène GAUTHIER

Webmaster, design, editing, art direction: Cendyn France SAS

Photographs: Cendyn France SAS

Hosting: Cendyn France SAS

President of Cendyn France SAS: Michael Bennett

The website features:

Informative content

Online collection of personal data

Data Protection Act: The website has been registered with the French Data Protection Authority (CNIL). You have the right to access, modify, correct, and delete data concerning you (Article 34 of the French Data Protection Act). To exercise this right, please contact: bonjour@hotel-bordeaux-clemenceau.com

Ownership: The website and the information it contains are protected by French intellectual property law and by international conventions. Except for use within the family or for private purposes, the website and none of its content may be reproduced, republished, transcribed, modified, or retransmitted without the prior authorization of the rights holders.

RIGHT OF WITHDRAWAL

In accordance with Article L 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, provided on a specific date or during a specific period.

The customer is therefore informed that they do not have the right of withdrawal provided for in Article L 221-18 of the French Consumer Code.

Any reservation, subject to receipt of confirmation by email, is therefore firm and final.

However, cancellation conditions may apply depending on the rate selected by the customer at the time of booking.

CANCELLATION OF THE RESERVATION

Depending on the rate selected by the customer at the time of booking, cancellation terms may apply.

At the time of booking, the customer is informed of the cancellation terms for the rate they have selected.

Currently, there are two rates:

“Non-refundable, non-cancellable”: Once the reservation is made, 100% of the reservation amount is charged and non-refundable. A security deposit equal to 100% of the total reservation amount, excluding extras, is charged at the time of booking.

“Flexible”: Cancellation is free of charge up to 24 hours before the arrival time as indicated in the reservation confirmation email. If the reservation is canceled after this deadline or if the guest fails to check in at the hotel, the first night’s stay, excluding extras, will be charged and is non-refundable. The debit/credit card used by the guest at the time of booking will be used to guarantee the reservation.

CONSUMER MEDIATOR

After contacting customer service and failing to receive a satisfactory response within 60 days, the guest may contact the Tourism and Travel Mediator, whose contact information is provided below:

Mailing Address: Médiation Tourisme et Voyage

P.O. Box 80 303 75 823

Paris Cedex 17

Website: www.mtv.travel

TELEMARKETING:

Consumers who do not wish to receive commercial solicitations by telephone may register free of charge on a do-not-call list. For more information: Bloctel

Website: www.bloctel.gouv.fr

DISPUTE RESOLUTION

In accordance with Article 14 of Regulation (EU) No. 524/2013, we inform our customers of the possibility to resolve a dispute via the European Commission’s Online Dispute Resolution (ODR) platform. You can access this platform via the following link: https://ec.europa.eu/consumers/odr.